Natural Language

Sentiment Analysis

Description

The goal of sentiment analysis is to find out whether the opinions expressed in a piece of text are positive, negative, or neutral, especially with regards to s particular topic, product, or company.

Depending on the service, sentiment is typically either expressed as a numeric value between -1 (negative) and +1 (positive), or as a probability for each negative, positive or neutral sentiment class.

In addition, some services provide a sentiment magnitude to indicate how strong the writer’s expressed sentiment is.

Sentiment can be calculated both for each sentence or for a whole text document.

Supported AI Service Providers

Available through RAPYD.AI
Google Cloud Natural Language
Amazon Comprehend
Azure Cognitive Services Text Analytics
Use Cases

Example Use Cases

Analyse Customer Support Effectiveness

Generate Star Ratings from User Reviews

Monitor Sentiment on Social Media

Prioritize Customer Support Tickets